Australian Consumer Law (ACL) protects consumers and outlines their rights when purchasing goods and services. Here's a quick rundown of what it means for you:

• Consumer Guarantees: These are the basic rights you have when buying, like a product being of acceptable quality, fit for purpose, and safe. If something you buy doesn't meet these guarantees, you're entitled to a remedy like repair, replacement, or refund [ACCC consumer rights and guarantees].
• Repair, Replace, Refund: When a product or service doesn't meet the consumer guarantees, the business must offer a solution (repair, replacement, refund) depending on the severity of the problem (major or minor) [ACCC Repair, replace, refund, cancel].

• Consumer Guarantees: Businesses are obligated to provide automatic consumer guarantees on all goods and services sold. These guarantees include:
• Remedies for Breaches: If a product or service breaches a consumer guarantee, the business is obligated to offer a remedy. The type of remedy depends on the severity of the issue (major or minor fault) and could include:
• Fair Trading: Businesses cannot engage in misleading or deceptive conduct. This includes false or misleading advertising, hiding important information, or putting undue pressure on consumers to buy.

In most situations, for straightforward consumer law issues in Australia, you won't necessarily need to engage a lawyer right away. Here's why:

• ACCC Resources: The Australian Competition and Consumer Commission (ACCC) offers a wealth of free information and resources to help consumers understand their rights and resolve issues with businesses [ACCC consumer rights and guarantees].
• Complaints Process: The ACCC website guides you through a step-by-step process for lodging a complaint against a business if they've breached consumer guarantees [lodge a consumer complaint]. Often contacting the business directly and outlining the issue can lead to a resolution.

We focus on the protection of Business and Consumer rights as per ACL and OFT Guidelines. The main aim is to provide knowledge to Sales Teams and Front line Staff to protect them from unjust claims and damage client and business reputations. We also protect consumers in the same way to navigate how to correctly lodge claims deal with rejection and get better outcomes from Consumer Law.