Australia prides itself on a fair go. It's a core value woven into the fabric of our society, and it applies just as much to the world of commerce. Here at Australian Business and consumer advisory, we believe in fostering a trading environment that benefits everyone – businesses and consumers alike.
But what exactly is "fair trading"?
In Australia, we have a robust legal framework called the Australian Consumer Law (ACL) that outlines these principles. It ensures a level playing field where businesses can operate with confidence and consumers can shop with peace of mind.
Here's how fair trading practices benefit everyone:
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Consumers: You get the guarantees you deserve. The ACL guarantees your right to products and services that are fit for purpose, safe, and durable. It also ensures you have recourse if something goes wrong, with clear avenues for resolving disputes.
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Businesses: A fair marketplace fosters trust and loyalty. When consumers know they're protected, they're more likely to shop with confidence and become repeat customers. Fair trading also promotes healthy competition, encouraging businesses to innovate and offer better products and services.
What can you do to promote fair trading?
- Businesses: Be upfront and transparent in your dealings. Clearly outline pricing, warranties, and returns policies. Uphold ethical advertising practices and prioritise customer satisfaction.
- Consumers: Do your research before making a purchase. Understand your rights under the ACL and don't hesitate to seek help if you encounter an issue with a product or service.
Together, at Australian Business and consumer advisory we can create a thriving marketplace built on trust and fairness.
Here at Australian Business and consumer advisory we're committed to upholding the highest standards of fair trading.
Australian Business and consumer advisory can help:
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We can provide real-life examples:
3rd Case Study - Dealing with a Difficult Customer and Legal Threat: A Caravan Case
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Resources: We are constantly updating our Blogs on Blogger.com, Facebook, Linkedin and our website australianbusinessandconsumeradvisory.au.
- Call to action: Email or call us at any time.