About The Australian Business and Consumer Advisory (ABCA)

Australian Business and Consumer Advisory offers valuable guidance to consumers and businesses navigating consumer law issues in Australia. Here's how we present our services: ABCA is fully independent and not associated or tied to any government departments or organisations.

Clarity and Transparency:

  • Service Breakdown: We Have three stages of our service and what consumers or businesses can expect at each stage. This could include:
    • Free Initial Assessment: Stage One: We assess the case and where it currently sits as far as what the client has or has not done thus far. We Briefly explain how we assess cases and the value consumers get from this initial Consultation. 
    • Communication and Negotiation: Stage Two (Initial Cost) We explain how we can can help clients communicate effectively with the other party whether consumer or business to potentially resolve issues without court involvement.
    • Referral to Legal Representation: (Final Cost) In any advanced case that is already at a stage of no resolution it may be referred to a lawyer or court appearances could be the only way forward. We will take one final resolution to resolve before we advise when it is recommended to consult a qualified lawyer. 
    • Training and Guidance: Stage Four provides a full comprehensive training program for businesses across numerous modules to prepare staff with the knowledge of the OFT and ACL requirements.  
    • Stage Five is an individual online fast paced learning to get staff and sales people up to speed with Australian Consumer Law. 

Investing in a Fairer Future:

Partnering with an independent advocacy group like ABCA is an investment in the long-term health of your business. It minimizes the risk of costly OFT investigations, protects your brand reputation, and ensures you're operating within the legal framework. Additionally, ABCA can help businesses advocate for fair and balanced regulations within the marketplace.

In any situation we advise lawyers as a last resort. i.e. in a civil matter normally a court requires you to represent yourself. You could apply for a lawyer or another to represent you but the court may decline this request.