Australian Business and Consumer Advisory offers valuable guidance to consumers and businesses navigating consumer law issues in Australia. Here's how we best present our services:
Clarity and Transparency:
-
Service Breakdown: We clearly outline the stages of our service and what consumers or businesses can expect at each stage. This includes:
-
Free Initial Assessment: Stage One: we briefly explain how we assess cases and the value consumers get from this initial step (e.g., understanding case strengths/weaknesses). Then we look at what may be involed in the case if it needs to progress.
-
Communication and Negotiation: Stage Two: We explain how we can help clients communicate effectively with the other party to potentially resolve issues without court involvement.We are involved and assess your documentation and evidence.
-
Referral to Legal Representation: Stage Three: Before we even look at legal representation for complex situations or court appearances. we recommend assessing how you will defend yourself before we recommend consulting a lawyer, that may just charge you for your time, and advise you to go to court and defend yourself. (this is common)
We Focus on Empowerment: Stage Four business Course.
-
Education and Guidance: Instead of solely advising on how to present a case, We highlight how you educate businesses on their rights and obligations under Australian Consumer Law (ACL).
-
Procedural Navigation: We clearly explain how we guide clients through various Training and Guidance modules through the appropriate channels (ACCC complaint process, mediation, etc.) depending on the case specifics.
