Customer saw a demo Camper Trailer reduced to from $19,990.00 to $11,990.00 – Was advised it’s a runout product. Travelled from NSW to purchase. I then get a letter from the office of fair trading.
Customer Concerns:
- Misrepresentation: The customer alleges you misled him on the condition of the camper trailer, claiming it wasn't a true demo because it had grass inside.
- Compensation Demands: He's seeking reimbursement for travel expenses (fuel) and family accommodation due to his dissatisfaction.
- Multiple Visitors: The customer arrived with a large group (his family, brother's family) in two cars and booked two hotels, suggesting the purpose of the visit might not have solely been to view the camper.
How do you handle this situation?