Case Studies

3rd Case Study - Dealing with a Difficult Customer and Legal Threat: A Caravan Case

3rd Case Study - Dealing with a Difficult Custo...

Numerous Attempts to deal with this case, gather Evidence from the consumer, and communicate just fell flat, Even the lawyer should have known better than getting involved in this case. ...

3rd Case Study - Dealing with a Difficult Custo...

Numerous Attempts to deal with this case, gather Evidence from the consumer, and communicate just fell flat, Even the lawyer should have known better than getting involved in this case. ...

2nd Case Study - Disgruntled Camper Trailer Customer and Potential Fair-Trading Complaint

2nd Case Study - Disgruntled Camper Trailer Cus...

Customer saw a demo Camper Trailer reduced to from $19,990.00 to $11,990.00 – Was advised it’s a runout product. Travelled from NSW to purchase. I then get a letter from...

2nd Case Study - Disgruntled Camper Trailer Cus...

Customer saw a demo Camper Trailer reduced to from $19,990.00 to $11,990.00 – Was advised it’s a runout product. Travelled from NSW to purchase. I then get a letter from...

1st Case Study - Addressing a Caravan Warranty Claim and Potential OFT Complaint.

1st Case Study - Addressing a Caravan Warranty ...

For the purposes of this consumer, the situation is as such. Caravan gets dropped off for warranty claims, all claims were fixed and rectified. The only issue was a small...

1st Case Study - Addressing a Caravan Warranty ...

For the purposes of this consumer, the situation is as such. Caravan gets dropped off for warranty claims, all claims were fixed and rectified. The only issue was a small...